treatment approach for clinical services is “patient centered”
– i.e., we treat whole people not just symptoms or conditions. We understand our clients' presenting problems
in the context of their overall lives, their life histories, and where they are in the course of their lives. And we
understand that a client is not just a problem to be solved, but a person with strengths as well as problems, including strengths
that can be recruited to solve those problems.
loss often initiates the end of a cherished era in a person's life, which may trigger anxiety, depression or other psychiatric
symptoms. But it need not mark the end of a person's purpose and meaning in life. When the scope of treatment
is too tightly focused on addressing specific symptoms, clients' strengths can be overlooked. Taking a person-centered
approach, we capitalize on clients' strengths, engaging them to marshal their inner resources to address age-related loss
and other challenges. By believing in and focusing upon their capacity to change, learn and grow, despite their limitations,
we reconnect clients with their sense of purpose and meaning in life - and their symptoms thereby diminish or resolve.
In a similar vein, our consulting
approach when providing facility services is "worker centered". First, we take a truly team-based approach to patient care, communicating and collaborating as closely
as needed with caregiving staff and other healthcare
providers, to optimize overall treatment progress and resident quality of life. And second, we truly partner with facility leaders and staff to offer meaningful training and development. We start by consulting with leaders to understand organizational issues and the
learning needs of employees. This allows us to design customized workshops and other services to address those issues
and needs. Then, as we deliver training and development, we solicit ongoing feedback and adjust to participants to "meet
them where they are at". This allows us to facilitate a flexible learning experience that both challenges and supports
them to change and grow.