Aging Matters is committed to quality care and offers a comprehensive quality control program. Our program is designed to ensure that both our clinical and facility clients receive the highest quality service, and that our facility clients can rest assured that Aging Matters is providing top-notch service.
Quality of care (in senior facilities, as in all healthcare settings) is enhanced by and oftentimes requires a multi-disciplinary integrated approach. At Aging Matters, we take teamwork seriously. Our psychologists don't treat patients in isolation, but always in connection with caregiving staff and other healthcare providers. In our working relationships with colleagues, we model a healthy respect for both the differences among us and the shared values that unite us as caring professionals, entrusted with the care of older adults. On the basis of this mutual respect, we collaborate to establish and implement an integrated team treatment plan - assisting with behavioral change, crisis intervention, and other matters as indicated. We also insist on quality with respect to our own psychologists’ work: providing administrative oversight, high-quality documentation, and clinical supervision as needed.
Quality Care Commitment
Our Quality Care commitment includes
Collaborating with facility staff and other healthcare providers to help develop integrated treatment plans
Coordinating with facility staff to implement, monitor and re-adjust treatment goals and tactics - with input for quarterly treatment planning meetings (as indicated)
Communicating with facility staff about emerging client concerns or needs (as relevant)
Coordinating with facility staff on client behavioral management strategies (as necessary)
Ready accessibility to facility staff and/or leaders to consult about client crises and crisis intervention strategies
Quality Control Program
Our quality control program includes
Ongoing administrative oversight, with clinical supervision available (as needed), for our doctoral-level psychology staff
High quality documentation of our work - to support well-coordinated multidisciplinary treatment
Ongoing chart reviews of documentation quality - to assure compliance with government regulations, and to improve usefulness for staff
Participation in audit/survey preparations (if needed) - to provide an added measure of assurance that all psychology documentation is compliant
In addition to the focus we place on quality care and control with regard to the clinical work we conduct within facilities, we also offer consulting and training services to enhance the quality of service provided by facility staff and administrators. In particular, we offer a comprehensive Customer Service Training Program that is specifically customized for senior care facilities and senior living residences.
